Use it in your home. If it's not right for you, send it back within 100 days of delivery for a refund.
Almost everything we sell can be returned within 100 days of delivery, used or unused. The exceptions are for hygiene reasons:
Once water has run through the filter, we can't take it back. Want to check it first? Set it up dry and look it over before you add water.
Unopened cartridges and refills can be returned within 100 days.
Shown on the product page before you buy.
Not loving the taste? Email us before anything else. Most taste questions are sorted quickly by our team.
Send your order number and the reason to hi@holyh2o.com.au. Please don't post anything back until we've approved it.
A photo of the product and its packaging helps us approve your return faster.
Once approved, we email you the return address. Return postage is at your cost unless the item is faulty. We recommend a tracked service.
A photo of your lodgement receipt lets us start your refund without waiting for the parcel to arrive.
Your refund goes back to your original payment method. Allow a few extra days for your bank.
Please include everything. Returns need all original parts and packaging. Returns missing parts or packaging (not due to our error) carry a 20% restocking fee.
Email photos of the item and the packaging within 10 days of delivery. No need to send it back.
If a filter stops working under normal use, we replace it free while your Subscribe & Save cartridge subscription is active. How the guarantee works →
Exchanges: the fastest way to swap is to return the item you have and place a new order for the one you want, so you're not waiting on the return.
Bundles: if you return part of a discounted bundle, the items you keep revert to their standard price and your refund is adjusted to match.
Email us with your order number and our Sydney team will reply within one business day.
Email hi@holyh2o.com.au*Except a Trinity or Glass Trinity once water has been through it. This policy doesn't limit your rights under Australian Consumer Law.
